Refund policy
Last updated: 11 November 2026
Returns
You may return any item within 14 days of receiving it. Tell us within those 14 days, then send the item back within a further 14 days.
Items must come back in the same condition you received them, in their original packaging. We may reduce your refund if an item has been handled more than necessary — see Condition and eligibility below.
Changed your mind? Return postage is yours to pay. Items must be sent using a tracked Royal Mail service, and you'll need to send us the tracking number. You're responsible for the item until it reaches us, so please keep your proof of postage.
Faulty, damaged or not as described? We cover return postage. Please inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Please return cards in the original mailer, in the same condition and packaging you received them in.
How to start a return
Contact us before returning an item, at hello@scottssoccercards.com. Tell us your order number and which item you're returning, and we'll confirm the return address and how to send it.
Your options once it's back with us
Store credit, issued instantly the moment your return arrives — or a refund to your original payment method, processed within 5 working days of us receiving the item, including the standard postage you originally paid.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period after it was approved, contact us.
Condition and eligibility
Sealed products — boxes and anything carrying a manufacturer's tamper seal must be returned unopened with the seal fully intact. Breaking or opening a seal substantially reduces the product's value and we will deduct that reduction, in most cases the full purchase price. If a sealed product arrives damaged, do not open it: start a return immediately and send photographs.
You're welcome to inspect items as you would in a shop. Handling beyond that may reduce value. We photograph every item in detail before dispatch, beyond the images shown on the website, and check all returns against those images. We may deduct value for, but are not limited to:
- Removal from its sleeve
- Removal from its top loader, magnetic holder or protective case
- A graded case opened, cracked or tampered with
- Marks, creases, dents or scratches
- Corner or edge damage
- Water, moisture or heat damage
- Damage occurring in return transit
- Any returned item not matching the item dispatched
- Any missing item or component from a multi-item order
Returns must include your order number. We reserve the right to refuse a return where the item cannot be identified as one we dispatched.
Exchanges
Happy to look at an exchange for something else in stock — get in touch before returning your item and we'll sort it.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return, request a cancellation, ask about an exchange or report a damaged item, contact us at hello@scottssoccercards.com, or use the contact details in our contact information policy.